Thursday, May 7, 2015

Here is an exciting preview from Frost & Sullivan’s upcoming Executive MindXchange Chronicles: Customer Contact 2015, East:


Reach for the Summit:
Achieving Your Personal, Team, and Leadership Goal

Keynote speaker Scott Kress, President, Summit Team Building, called upon his considerable experience as a team leadership teacher at several universities and as a leader of non-profit traveling activities for veterans to talk about team building and leadership.  His purpose was to inspire people in the audience to do things differently by focusing on building teams. In his engaging keynote, he reviewed techniques for attendees to implement in their own environments, reiterated that key business goals should always include team work and leadership and shared insights on how to deal with change and overcome challenges in today’s fast-moving world.

SESSION
Reach for the Summit: Achieving Your Personal, Team, and Leadership Goals

PRESENTER
Scott Kress, President, Summit Team Building

TAKE-AWAY(S)
  • Team work is the most important factor in organizational success 
  • Communication with your team is key. You have to be able to talk about the good and the bad to make communication effective.
  • The higher you go in achieving team goals, the harder it becomes to achieve them.
  • High performance teams succeed and low performance teams fail. 
  • We take it for granted, but there is a lot more to the success of a team than bringing good people together.  Every high performance team needs a mentor. 
  • The job of the leader is to serve his team.   
  • 80% of people fail at success because when they are close to reaching their goals, they relax and no longer focus on creativity and innovation. 
  • Success can lead to failure if you don’t focus on maintaining it.

BEST PRACTICES

You have to have a good relationship with team members to build a successful team.  You have to know about each other, about their values, their family, etc. It’s important to spend time with your team talking about leadership and motivation.  You want to talk about your vision and share it with the team.  All team members need to be on the same page.  The key to leadership is communication.  Let the team know what the expectations are, and what actions are to be taken.  Define roles and responsibilities.

ACTION ITEMS
 You need to build time for reflection.  Look at yourself and figure out what you are doing well, and what you need to work on.  Work in stages.  Break down goals from large to small.  Go from yearly, to monthly, to daily and even hourly, to be able to achieve them. 

TAKE-AWAY(S)
How to Conduct A Team Analysis:

  • Form: When you first bring your team together strive to build a foundation, a relationship.  Set values, goals, a mission, and vision, every time.
  • Storm:  Things normally don’t go as planned.  When you run into conflicts, and you have a good foundation, it is easier to get through.  It is critical for our success.  You have to look at all the possibilities. 
  • Norm: Keep the team motivated and in a good state of mind. How you choose to lead, and to be a good team member dictates your rate of success.
  • Circle of influence:  Rate of success 80%.  Keep yourself in a good mental and personal state.  Positive thinking.
  • Circle of concern:  Rate of success 9%.  Stress, a negative environment and negative thinking are your enemies.
  • Perform:  Keys to be successful when working as a team: 
  • Leadership
  • Inspiring vision
  • Mind exchange / Communication
  • Create the future
  • Be Accountable for results
ACTION ITEM(S) TO IMPLEMENT
Things you can do today:
  • Create your vision
  • Analyze your team development
  • Chart your concerns and influence
  • Take ownership of your results, whether they are good or bad
  • Choose your attitude
  • Have a meeting once a week for 10 minutes.  Analyze the following: Are we doing what we said we are going to do?  Are we losing our way?
FINAL THOUGHTS
Your attitude determines your altitude.  Ultimately nothing fails like success. When it comes to making a difference, if it is not you, then who?  If it is not now, then when?

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